GoAutodial is a Filipino owned company that can be considered in the late stage of a startup. They specialize in Call Center Solutions. Which is basically great since the Philippines is considered now as the top destination for Call Center and BPO operations in the world.
What is a Unified App? Think of it this way.. everything that you need.. from call center modules.. to emails.. to social media.. all of it in one platform. In one dashboard that you can drag and drop. No need to switch betweeen apps and platforms. Great, right?
Here is more information about the work being done now.
GoAutoDial is one of the most widely used open source predictive dialer and inbound IVR + ACD system that provides termination and DID services aims to provide more ease of use for its thousands of users worldwide with the first open source multi-channel contact center web application which started development this 2016. Called the “GOautodial app”, a modern standards based web app that provides voice and non-voice contact center features.
Just what can the new web application from GoAutoDial do? Well, here are some of the features:
Multi-channel contact center application (voice and non-voice):
Inbound IVR and ACD
Web based ticketing system
CRM type application
Imagine, the 1st call center application that has integrated Live Chat, CRM and Social Media applications in the same dashboard that you monitor calls, both inbound and outbound. Now, Call Center Managers can monitor both voice and non voice accounts in the same place at the same time.
Responsive design supporting major web browsers
Drag and drop dashboard
Modular plugin/modules based system
Reports and analytics
Choose what you see on your dashboard and where you see it. The new Web Application from GoAutoDial will let you arrange and choose what you want to see in the format you want.
Bootstrap 3 CSS framework
Google Material Design
Project page: http://goautodial.org/projects/goautodial-app
Target completion date according to CEO Demian Biscocho is within 2016.. So follow us on our social media accounts and keep updated.
Linked In: https://www.linkedin.com/company/goautodial-inc-